FREE COURSES

Through the Productivity Places Program *

Job Seekers

Advance your skill level to secure a job and fill one of Australia's skills shortages. School-leavers to trades-people to administrators need an edge. Beat your competition to that job you've always wanted but didnt have the qualifications for.

Unemployed

A nationally accredited certificate shows an employer you're serious about your job search. It lets them know you haven't been wasting your time between jobs, and that you're the person with the education and skills they need on their team.

Returning to Work

Updating your work skills or having a written qualification behind your name goes a long way in todays business world. Help your community by increasing your knowledge and gain the abilities needed to improve your career and your family's future.

Certificate II in Retail WRR20102

This course will help you begin your career in Australia’s ever expanding retail industry. The course covers operating retail equipment, how to interact with customers and how to handle point of sales procedures. It also prepares you for the more specialised responsibilities of retailers, such as how to monitor stock control, how to minimise theft and how to communicate and work effectively in a retail environment.

Retail Skills

Communicate in the workplace

Interact with customers

Work effectively in a retail environment

Retail Systems

Sell products and services

Advise on products and services

Apply point of sale handling procedures

Operate retail equipment

Balance register/terminal

Perform routine housekeeping duties

Perform stock control procedures

Merchandise products

Monitor in-store visual merchandising

Retail Safety

Apply safe working practices

Minimise theft

Certificate III in Retail SIR30207

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Job roles:

Individuals with this qualification are able to perform roles, such as:

providing in-depth product and service advice in a retail environment

selling products and services in variety of retail settings

leading a team preparing and selling fast food items

leading a department team within a large store or supermarket

acting as an assistant to a manager of a small to medium store

organising and maintaining work areas and displays carry out specific responsibilities, such as merchandising.

Possible job titles include:

sales assistant

customer service representative

crew leader

assistant store manager

merchandise coordinator

shift manager

team leader

department manager

checkout supervisor

sales supervisor

Course Units:

To attain this qualification, the learner must achieve 10 units of competency

Coordinate interaction with customers

Maintain store safety

Maintain store security Elective Units

Build relationships with customers

Maintain and order stock

Coordinate work teams

Maintain employee relations

Coordinate merchandise presentation

Create a display

Profile a retail market