Retail Operations Certificate III

The Certificate III in Retail Operations has been designed to develop the skills and knowledge of those employees wishing to enter a more specialised role. Those who are undertaking a more specialised role would be responsible for advanced selling and/or merchandising.

Individuals with this qualification are able to perform roles, such as:

• providing in-depth product and service advice in a retail environment

• selling products and services in variety of retail settings

• supervising a checkout area

• leading a team preparing and selling fast food items

• leading a department team within a large store or supermarket

• acting as an assistant to a manager of a small to medium store

• organising and maintaining work areas and displays

• carry out specific responsibilities, such as merchandising.

Possible job titles include:

• sales assistant

• customer service representative

• crew leader

• shift manager

• team leader

• department manager

• assistant store manager

• checkout supervisor

• merchandise coordinator.

Those wishing to gain entry into the Certificate III in Retail Operations will:

Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

• WRRCS1B Communicate in the workplace
• WRRCS2B Apply point of sale handling procedures
• WRRCS3B Interact with customers
• WRRER1B Work effectively in a retail environment
• WRRCA1B Operate retail equipment
• WRRM2B Perform routine housekeeping duties
• WRRLP1B Apply safe working practices
• WRRLP2B Minimise theft
• WRRI1B Perform stock control procedures
• WRRF1B Balance register/terminal
• WRRS1B Sell products and services

OR

• Have sufficient relevant retail employment experience to equate to the above or indicate likely success at this level of qualification. A job role that involved the demonstrated application of the above competencies over an extended period, typically in the order of two years, would be a satisfactory indicator.
• The learner's language, literacy and numeracy levels are expected to be equivalent to Level 3 of the National Reporting System.
• Reading and writing - a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
• Oral communication - a learner will be able to use and respond to spoken language, including some unfamiliar material within a variety of contexts.
• Numeracy and mathematics - a learner will be able to recognise and use some of the conventions and symbolism of formal mathematics, including measurement, graphs and simple statistics, use of maps and directions and an introductory understanding of the use of formulae and problem solving strategies.

- 9 Units where:
- 5 Core Units:
- 4 Elective Units