Retail Management Certificate IV |
|
| National Qualification Code | WRR40102 |
| Description |
Certificate IV has been designed to develop the first line management skills of those working in the retail industry. It applies to those who are managing a small retail outlet, or a section or department within a larger retail store. |
| Job Roles |
|
| Total Units | 12 |
| Core Units Number | 6 |
| Core Units | |
| WRRO1B | Manage merchandise and store presentation |
| WRRO2B | Manage sales and service delivery |
| WRRO3B | Provide a safe working environment |
| WRRPM1B | Administer human resources policy |
| WRRPM3B | Lead and manage people |
| Elective Units Number | 6 |
| Elective Units | |
| BSBCMN405A | Analyse and present research information |
| BSBCMN406A | Maintain business technology |
| BSBCMN407A | Coordinate business resources |
| BSBFLM405A | Implement operational plan |
| BSBFLM406A | Implement workplace information system |
| BSBFLM409A | Implement continuous improvement |
| BSBMKG402A | Analyse consumer behaviour for specific markets |
| BSBMKG403A | Analyse market data |
| BSBMKG404A | Forecast market and business needs |
| BSBSBM401A | Establish business and legal requirements |
| BSBSBM404A | Undertake business planning |
| BSZ401A | Plan assessment |
| BSZ402A | Conduct assessment |
| BSZ403A | Review assessment |
| BSZ404A | Train small groups |
| BSZ405A | Plan and promote a training program |
| BSZ406A | Plan a series of training sessions |
| BSZ407A | Deliver training sessions |
| BSZ408A | Review training |
| WRRCA4B | Coordinate retail office |
| WRRCS4B | Coordinate interaction with customers |
| WRRF4B | Prepare payroll |
| WRRI4B | Buy merchandise |
| WRRM5A | Monitor in-store visual merchandising display |
| WRRO10A | Create an innovative work environment |
| WRRO11A | Set up systems that support innovation |
| WRRO12A | Select an e-business model |
| WRRO13A | Adopt mobile commerce applications to improve sales and service |
| WRRO14A | Manage retail brands online |
| WRRO15A | Acquire and retain online customers |
| WRRO4B | Control store loss/security |
| WRRO5B | Control inventory |
| WRRO6B | Manage store facilities |
| WRRO7A | Profile a retail market |
| WRRO9A | Lead a team to foster innovation |
| WRRPM2B | Recruit and select personnel |
| WRRVM10A | Demonstrate merchandising and category presentation skills |
| WRRVM5A | Present products |
| Prerequisites |
Be recognised as competent, through a recognised training program or recognition process, against the core units of competency from either the Certificate III in Retail Supervision or the Certificate III in Retail Operations. OR Have sufficient relevant retail employment experience to equate to the above or indicate likely success at this level of qualification. A job role that involved the demonstrated application of the above competencies over an extended period, typically in the order of two years, would be a satisfactory indicator. |
| Extra Information |
The learner's language, literacy and numeracy levels are expected to be equivalent to Level 3 of the National Reporting System. Reading and writing - a learner will be able to read, interpret and write a range of texts within a variety of contexts. Oral communication - a learner will be able to use and respond to spoken language within a variety of contexts. Numeracy and mathematics - a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics. |
| Distance Delivery Locations | All States |
| Campus Delivery Locations | Brisbane, Gold Coast |